Soluna Gems
Shipping Policy
Shipping policy
Shipping Policy – Soluna Gems
Processing Time
• All orders require 2-5 business days for processing before shipping.
• Custom or personalized items may take additional time, depending on design complexity.
Shipping Time & Rates
Domestic (U.S.) Shipping:
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (Available for select locations)
International Shipping:
• Standard International: 7-21 business days (Varies by destination)
• Express International: 5-10 business days
Returns & Exchanges
• Customers are responsible for return shipping fees, which will be deducted from the original refund amount .
• Items must be returned in their original condition within the return window stated in our policy.
• Personalized or custom-made items may not be eligible for returns unless there is a defect.
Additional Information
• Shipping times are estimated and may vary due to carrier delays, customs processing, or unforeseen circumstances.
• Customers are responsible for any customs fees, duties, or taxes for international orders.