Frequently asked questions

Soluna Gems offers crystal bangles, bracelets, necklaces, earrings, rings, pendants, and one-of-a-kind statement pieces.

Every stone is described as natural, enhanced, or artisan-made, so you can choose with clarity. Each listing includes the material details for that piece.

Some pieces are handcrafted, while others are thoughtfully curated from trusted sources. Every piece is chosen for its beauty, energy, and wearability.

Each piece is priced individually, so you can see the exact price before adding it to your bag. Natural stone, carving, material, and detail vary from one piece to the next.

Orders are processed within 1–3 business days. Standard U.S. shipping then takes 5–7 business days, and you will receive tracking once your order is on its way.

Yes. Shipping is free on orders of $35 or more.

Send the Soluna team a message with your order number and a photo of the item. They will help make it right.

Measure around the widest part of your hand with your thumb tucked in, then use the Bangle Size Guide. If you are between sizes, sizing up is usually more comfortable.

Wipe your jewelry gently with a soft cloth and avoid water, chemicals, and perfumes. Store pieces separately to help prevent scratches.

Review the Refund Policy before ordering for the full details. If you have a question about an order, include your order number when you get in touch.

Customers pay for return shipping. For an approved exchange, Soluna Gems provides the return shipping label for the original item, while the customer pays the shipping cost of the replacement item.