Refund Policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at solunagems1@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Customers are responsible for the cost of a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Exchanges

For an approved exchange, Soluna Gems will provide the return shipping label for the original item. Customers are responsible for the shipping cost of the replacement item. Contact us at solunagems1@gmail.com to request an exchange.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions and non-returnable items

Custom or personalized items, sale items, and gift cards are not eligible for returns unless an item is defective. Please contact us if you have questions about a specific item.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 14 business days have passed since approval, contact us at info@solunagems.us.