FAQ
🌙 Soluna Gems — Frequently Asked Questions
🛍️ SHOPPING & PRODUCTS
Q: What kinds of jewelry does Soluna Gems carry? A: We carry a wide range of crystal and gemstone jewelry including beaded stone bracelets, crystal bangles, soft bangles, earrings, necklaces, rings, and men's chains and bracelets. We also carry raw crystal specimens and natural stone decor pieces.
Q: Are the stones in your jewelry real/natural? A: Yes! We work with natural gemstones and crystals. We always strive to describe each piece accurately — whether a stone is natural, enhanced, or artisan-made — so you can shop with confidence and intention.
Q: Do you carry jewelry for men? A: Yes! We have a Men's section with chains, bracelets, and rings. Great for gifting too.
Q: What metals do you use? A: Many of our pieces are made with S925 sterling silver. Some styles feature gold-plated finishes. Each product listing will specify the metal used.
Q: Are your products handcrafted? A: Some pieces are handcrafted and some are thoughtfully curated from trusted sources. Every item is selected for its beauty, energy, and wearability.
💰 PRICING & DISCOUNTS
Q: How do I get 20% off my first order? A: Sign up for our email list! New subscribers receive 20% off their first purchase. You can enroll directly from our homepage.
Q: Do you have sales or promotions? A: Yes! We run seasonal sales and special promotions throughout the year. Subscribe to our emails and follow us on Instagram and TikTok so you never miss a deal.
📦 SHIPPING
Q: Do you offer free shipping? A: Yes! We offer free shipping on orders of $60 or more.
Q: How long does it take to ship my order? A: We process and ship orders quickly — typically within 1-3 business days. Once your order ships, you'll receive a confirmation. Orders over $60 ship free!
Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.
🔄 RETURNS & REFUNDS
Q: What is your return policy? A: Please visit our Refund Policy page on the website for full details. For any issues with your order, reach out to us through the Contact page and we'll take care of you.
Q: What if my item arrives damaged or incorrect? A: Please contact us right away through our Contact page with your order number and a photo of the issue. We'll make it right.
✨ CRYSTALS & HEALING
Q: Do your crystals have healing properties? A: We believe in the intention and energy that crystals carry. Many of our pieces are chosen for their traditional spiritual meanings — like Carnelian for confidence and energy, Clear Quartz for mental clarity, and Moonstone for new beginnings and intuition. We encourage you to choose what resonates with you.
Q: How do I care for my crystal jewelry? A: Keep your pieces away from water, perfume, and harsh chemicals. Store them in a soft pouch or jewelry box. To cleanse crystal energy, you can place them under moonlight or use sound/smoke clearing methods.
Q: Can I gift crystal jewelry to someone? A: Absolutely! Crystal jewelry makes a meaningful and beautiful gift. Check our Gifts section for ideas under $30, Luxe Looks, and Everyday Staples.
📱 CONNECT WITH US
Q: Where can I follow Soluna Gems? A: Find us on Instagram, TikTok, Facebook, and Pinterest — all @solunagems1. We share new arrivals, crystal education, and behind-the-scenes content regularly.
Q: How do I contact Soluna Gems? A: Visit our Contact page or reach out via our social media DMs. We love hearing from our community!